Refund and Returns Policy

Refund and Return Policy

At Truethreads, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and return policy to address your concerns.

Returns

You may return most new, unworn items within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at 30 with your order number and details about the product you would like to return. We’ll provide you with instructions on how to return the item.

Please note that personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team, and we will assist you with the exchange process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund and return policy, please contact us at truethreads. We’re here to help!